Effective November 11, 2026. Operator: KooHero. Contact: support@h3image.online.
Credits are non-refundable
All credit pack purchases are final. Purchased credits are non-refundable, including unused credits.
Failed generations
If an image fails, times out or is blocked by MiniMax's safety check, its credits are returned to your balance automatically. You only spend credits on images you receive. These returned credits stay in your balance; they are not paid out as money.
Digital content
Credits are digital content delivered to your account immediately after payment. By purchasing, you request immediate delivery and acknowledge that you lose any right of withdrawal, where the law allows this.
Billing errors and duplicate charges
If you were charged twice or charged the wrong amount, email support@h3image.online with the email on your account and the Creem order ID. We will look into it and correct genuine billing errors through Creem, which processes payments as merchant of record.
Your statutory rights
Nothing in this policy limits rights you have under applicable law that cannot be excluded.